Customer Experience Specialist

Key Responsibilities · Perform day-to-day day-to-day operations to provide professional & friendly service in all channels, to enlighten and retain customers · Extract customers insight and proactively reach out to customers for delighting customers · Handle and resolve complaints and complex enquiries effectively · Maintain good customer relationship and ensure customer satisfaction · Keep records of customer interactions, comments and complaints, and act on it · Work with cross departments to resolve enquiries and enhance customer experience · Work with various teams and make sure CX talking point are align with happenings in WNP · To support Ad-hoc promotions / events if necessary · 5 days job included weekends and public holiday Who you are Educational Level: Diploma or above. 1-3 years or above of working experience in Customer Service, Sales or Call Center Excellent communication and interpersonal skills to deliver exceptional customer service. Strong coordination and organizational abilities to collaborate effectively with internal teams. Detail-oriented with the ability to multitask and prioritize tasks. Proficiency in using customer service software and systems to manage inquiries and track customer interactions. Good command of written and spoken English, Chinese and Mandarin Immediate availability is preferred