Senior Client Operations Officer, Investors Services, PERES Operations

What is the opportunity? CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape. Working hours: 9:00AM to 6:00PM (Malaysia time) Region: Luxembourg What will you do? Production Accurate and timely execution of agreed day to day processes supporting the capital call/ subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures. Ensure tolerance checks are complete and any outstanding items are investigated and cleared. Perform quality checks or second level validation on output from the team. Conduct training to junior team members. Perform additional ad-hoc task allocated by Assistant Team Manager/ Team Manager. Responsible for supporting the Assistant Team Manager in guiding the team and serving as the main contact when Assistant Team Manager is unavailable. Queries Respond to all queries and incoming emails in a timely and effective manner. Develop and maintain good working relationships with other teams within CACEIS Investor Services Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff who are absent or on leave. Policy and Procedure Review Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset. Ensure all documents are carefully reviewed capturing all instructions & information accurately. Ensure all deadlines are met with defined benchmark. Proposing ideas/recommendations to enhance processes for increased efficiency in service delivery. What do you need to succeed? Must-have Minimum 2 years in relevant operational knowledge and experience Bachelor’s Degree and/or Master’s Degree in Business Administration, Accounting, Finance or related field Experience in Shareholder Services and /or Transfer Agent Services and/or Business Administration with a focus on preferably fund structure Strong written and verbal communication skills Attention to detail and strong organizational skills Fast learner and positive attitude with minimal supervision Good interpersonal skills and networking abilities with sub-custodians and internal departments Ability to work independently and collaborate with the team to achieve collective goals Ability to prioritize team workloads to meet challenging deadlines Able to work under pressure in a face paced-environment Understanding of and adherence to escalation protocols at all times Strong time-management skills and multitasking ability Shareholder services system knowledge: YARDI or equivalent applications Well verse in Microsoft Excel and other Microsoft Office applications Nice-to-have Additional automation skills such as VBA, Python and etc. are an added advantage Shareholder services and general administration procedural knowledge Transaction management and/or payment processing experience Regulatory awareness