IT Support

🌟IMPORTANT NOTE 🌟 Our HR team will reach out to suitable candidates by email or WhatsApp. Don't have WhatsApp? No problem — just provide your Line QR Code in your resume and we'll connect with you there. 💼Responsibilities: End-user Support & Communication Provide first and second-line desk-side support for hardware, software, and network problem. Maintain effective communication with users and IT teams to ensure service alignment. Escalate complex issues to a higher support level or relevant IT teams following defined procedures. 2. Incident & Request Management Log, track, and resolve IT incidents and service requests within agreed SLAs. Assist in major incident coordination when required. 3. Hardware & Software Management Set up, configure, and maintain IT equipment (laptops, desktops, printers, peripherals) Assist in OS imaging, software installations, and patch management . Maintain accurate IT asset inventory (hardware and software) and track their life cycle. 4. Vendor & Third-party Coordination Work with vendors, outsources, and contractors to deliver IT services (helpdesk, store projects, etc.) Ensure vendor performance meets agreed service levels. 5. Support Office & Store Support store IT setups, POS systems, and network equipment (if applicable). 6. Compliance & Documentation Follow ITSM processes (ITIL-based incident, request, and problem management). Maintain knowledge base articles for common issues and solutions. 7. Other Duties Assist in IT projects (e.g., Windows upgrades, hardware refresh). Perform other IT support tasks as assigned. 🔍What We Are Looking for: Experience providing desk-side IT support (Level 1/Level 2). Good knowledge of Windows OS, software installations, and basic networking. Experience setting up and maintaining laptops, desktops and printers. Familiar with IT ticketing systems and ITIL processes. Able to communicate well in English (speaking and writing) to work with regional IT teams and vendors. Also able to communicate with local users and vendors in the Thai language Positive attitude and good problem-solving skills. 👋Nice to Have: Experience with POS systems or retail store IT setups. Experience in network management and troubleshooting. 🎓Qualifications: Higher diploma in IT (or computing-related discipline) or above. 3 - 5 years of experience in IT support with retail preferred. 📌Working Arrangements: Working Hours: 9:00 am to 6:00 pm, Monday to Friday. Work beyond regular hours is required if tasks have been assigned. Fully on-site – Office located in the Ratchaprasong district of Bangkok. 12-month contract role (renewable) 🍄Remuneration Package: Annual Leave entitlement Convenient location near Chit Lom or Siam BTS station (5-10 minutes’ walk) Medical coverage (claim basis covered: outpatient, specialist & inpatient) Multinational working environment Discretionary bonus