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Quality Assurance Engineer / Sr. Engineer (Claim Management)

Cobra Advanced Composites · Chon Buri

📅 11/08/2026
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· Customer Complaint Management: Serve as the first point of contact for customer quality issues, recording and coordinating all formal complaints and claims · Failure Analysis & Investigation: Lead root cause analysis (using tools like 5 Whys, Fishbone, or FMEA) on defective units returned from the field or reported by customers · Corrective & Preventive Action (CAPA): Drive the 8D problem-solving process to ensure robust containment and permanent fixes are implemented in the production line · Reporting & Data Analysis: Summarize warranty claim data and trends, preparing regular reports for management and customers regarding quality status and improvement progress · Customer Advocacy & Audit: Act as the "voice of the customer" within the plant, performing audits of storage sites or assembly lines to ensure compliance with customer-specific quality requirements · Process / Product Audits: Conduct regular audits with the team to ensure plant quality level and identify opportunities for improvement · Lead CFT Claim Meeting: Lead quality and manufacturing team regular meeting to update and find actions from the claim · Claim Cost Management: Monitor and negotiate customer rejections to reduce financial impacts and improve the company’s quality scorecard
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