Service Manager

We’re looking for a Service Manager to take ownership of our Ford Service operation in Rotorua. This is a hands-on leadership role. You’ll be responsible for performance, people, and process across the workshop and parts department, with a clear focus on productivity, profitability, and customer experience. You’ll be walking into a functioning operation that needs tightening, structure, and consistent leadership to get the best out of it. The Role Lead the day-to-day operation of Service Drive workshop productivity, WIP control, and labour sales Improve customer communication and overall experience Set, track, and deliver departmental budgets and targets Ensure Ford standards and processes are consistently met Work closely with the front line to improve booking, workflow, and delivery Build capability within the team, holding people accountable What We’re Looking For Proven experience in a Service Manager, Aftersales Manager, or similar role Strong understanding of workshop flow, technician, and productivity, Comfortable working in a hands-on environment, not just behind a desk Someone who brings structure, follows through, and lifts standards Clear communicator who can deal with both customers and staff directly Franchise experience preferred, Ford experience a bonus What’s On Offer A key leadership role within a national dealership group Autonomy to run and improve your department Competitive salary package with performance incentives Stable, established brand with strong market presence Long-term opportunity for the right person Who We Are Ingham is a proudly New Zealand–owned automotive group with a reputation for excellence built over four decades. We represent some of the most trusted vehicle brands and are committed to delivering outstanding service and continuous growth across all areas of our business. How to Apply If you’re looking for a role that offers challenge, variety, and genuine career progression, we’d love to hear from you. Apply now and take the next step with Ingham Ford Taupō. If you know how a good after-sales operation should run, and you’re prepared to take ownership of making it happen, we want to hear from you.