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About Us Verve Digital Services is a financial services company established in 2017 , committed to delivering innovative and reliable digital solutions to support the evolving needs of the financial industry. Driven by technology and innovation, we strive to provide efficient, secure, and customer-focused services while fostering a collaborative and growth-oriented work environment. As we continue to expand, we are looking for passionate and talented individuals to join our team and grow with us. Key Responsibilities: Respond to and resolve IT-related inquiries and issues in a timely and efficient manner. Provide end-user support for various software applications, hardware, and network connectivity. Implement and maintain IT policies, procedures, and best practices. Participate in the evaluation and selection of new IT solutions to enhance productivity and efficiency. Assist with the installation, configuration, and maintenance of computer systems（Windows/Mac os）, peripherals, and other IT equipment(Printers、VoIP IP、CCTV Surveillance). Maintain accurate documentation of IT support activities and contribute to the continuous improvement of our IT support processes. Requirements: Diploma/Degree in Information Technology or a related field 1–2 years of IT Support/Help Desk experience, preferably in the financial services industry Knowledge of Windows Active Directory (user/group management, GPO, DNS/DHCP, SMB, SFTP) and email client configuration. Must be fluent in Mandarin, both spoken and written. Basic understanding of data center servers, server rack installation, networking, and firewalls. Strong troubleshooting and problem-solving skills. Familiar with Microsoft Office, Windows OS, and computer hardware. Eager to learn and keep up with new technologies. Compensation & Benefits: Full-time position (5 working days per week) Competitive salary package Performance bonus (subject to company policy and individual performance) Annual leave, medical leave, and statutory benefits (EPF, SOCSO & EIS) Comprehensive training and on-the-job guidance Career growth and advancement opportunities Friendly, collaborative, and positive working environment ** Candidates with relevant industry exposure are encouraged to apply. Apply now or reach out for more details! recruitment@vdsrv.com