Order Management Specialist

The Order Management/ Program Executive is responsible for supporting customer orders fulfilment, quotation coordination, SAP order maintenance, program management updates, and cross-functional follow-up for awarded projects, engineering changes, and customer requirements. This role works closely with internal stakeholders, customers, Finance, Operations, Engineering, and Order Management teams to ensure accurate order processing, timely commitments, and effective issue resolution. Roles and Responsibilities Verify PIR part pricing and lead times, including multiple MOQ price-break scenarios, to ensure quotation accuracy. Obtain and consolidate quotation information for newly awarded projects and engineering change order projects. Coordinate project kick-off meetings with internal stakeholders following project award and support preparation activities. Maintain SAP-related processes, including item master creation, order firming, standard cost setup, and selling price initiation. Initiate and manage sales order activities, including revision updates, commit dates, pricing, cost and margin validation, and order amendments arising from change management. Acknowledge and accept customer purchase orders through customer portals in line with quoted lead times and agreed quotation terms. Support First Article and New Product Introduction activities by using Gantt charts and engineering inputs to provide timely customer commitments. Communicate customer commit dates based on program management updates, including pull-in and push-out requests discussed during weekly OOR meetings. Follow up on finished goods status and coordinate with Operations and Order Management teams to ensure documentation and deliverables are completed. Manage POLTR and LLI requests, including tracking, coordination, and timely follow-up with relevant stakeholders. Support phase-in and phase-out implementation through effective purchase order management and customer coordination. Handle sellback and buyback parts transactions with customers and intercompany parties, ensuring accurate coordination and documentation. Follow up on escalated invoicing issues with customers on behalf of Finance and coordinate resolution with internal teams. Arrange onsite repair and rework activities for rejected returns, including coordination with customers and internal support teams. Requirements Diploma / Degree in Business, Supply Chain, Engineering, or related field. 2–5 years of experience in order management, program coordination, customer operations, or supply chain roles. Prior exposure to semiconductor, EMS, or manufacturing environment is preferred. Experience working with ERP systems (e.g. SAP, Oracle, Workday or similar). Strong coordination, follow-up, and organizational skills. Comfortable working with multiple stakeholders and tight timelines. Detail-oriented with good documentation and tracking discipline Other Information Working Hours : 8.15am to 5.30pm (Mon-Fri) Location : Changi North Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchange We regret that only shortlisted candidates will be notified. Thank you for applying!