Assistant Manager, Payroll & Operations

The Assistant Manager, Payroll & Operations is responsible for overseeing day-to-day payroll and HR operations to ensure accurate payroll processing, statutory compliance, effective employee administration and efficient HR service delivery. The role supervises a small team, coordinates operational activities and projects, and supports the Manager/Head of HR in improving HR processes and service quality. Duties & Responsibilities Payroll & Compliance Manage end-to-end monthly payroll processing and ensure accuracy and timely salary disbursement. Review payroll inputs, deductions, allowances, employee movements and statutory contributions. Ensure compliance with EPF, SOCSO, EIS, PCB and applicable Malaysian employment requirements. Coordinate with Finance on payroll payments, reconciliation and reporting. Resolve payroll discrepancies and support payroll audits. HR Operations Oversee daily HR administration, including onboarding, confirmation, promotion, transfer, contract renewal and separation. Maintain accurate employee records, HRMS data, leave and attendance information. Prepare and review employment letters, HR documentation and operational records. Ensure HR policies, SOPs, processes and documentation are properly implemented and maintained. Handle employee enquiries relating to payroll, benefits, leave and HR administration. Compensation & Benefits Coordinate employee benefits including medical, insurance and other company-provided benefits. Liaise with vendors and service providers on benefits administration. Maintain accurate benefits and employee entitlement records. Support compensation reviews, benchmarking and benefits-related initiatives. Team Supervision & Coordination Supervise and coordinate the daily work of Payroll and HR Operations team members. Allocate work, monitor productivity and ensure deadlines and service standards are achieved. Provide guidance, coaching and support to junior team members. Coordinate with Finance and other departments on HR operational matters. Reporting & Process Improvement Prepare payroll, headcount and HR operational reports for management. Identify operational gaps and recommend improvements to HR processes and workflows. Coordinate assigned HR projects, system enhancements and digitalisation initiatives. Maintain proper documentation and audit trails while ensuring confidentiality of employee information. Requirements & Skills Bachelor’s Degree in Human Resources, Business Administration, Accounting, Finance or related field. Minimum 4–6 years of experience in payroll and HR operations, preferably with supervisory experience. Strong knowledge of payroll processing, statutory requirements and Malaysian employment legislation. Experience with HRMS, payroll and attendance systems. Strong Microsoft Excel, numerical, analytical and reporting skills. Good planning, communication, problem-solving and time-management skills. Strong attention to detail, integrity and confidentiality. Ability to supervise and coach junior team members.