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Location : BTS Sla Daeng, MRT Silom Working days: Monday – Friday / 9:00-18:00 Business: Information Technology, Software Servies (SaaS) Job responsibilities Provide customer success and operational support for domestic and international clients using a cloud-based invoice digitization and accounts payable (AP) automation solution in Thailand, with future support across the ASEAN region. Lead onboarding and implementation projects, ensuring a smooth transition from paper-based invoice processes to a digital workflow. Analyze clients' business processes, particularly in finance, accounting, procurement, and back-office operations, and propose effective solutions that improve efficiency through invoice digitalization. Configure system settings based on client requirements and manage the implementation process from planning through go-live. Conduct user training, workshops, and product demonstrations to help clients maximize the value of the invoice digitization platform. Work closely with sales, operations, and product teams to support customer adoption, increase utilization, and ensure long-term customer success. Monitor client usage and satisfaction, gather feedback, and provide recommendations for service and product improvements. Act as a trusted advisor to clients by supporting process optimization, digital transformation initiatives, and operational efficiency improvements related to invoice and payment workflows. Qualification MUST Bachelor’s degree or higher is required. 2–4 years of experience in Customer Success, Software Implementation, Project Coordination, Business Analysis, ERP Support, or other customer-facing roles. Experience supporting B2B software implementation, system onboarding, and post-sales customer support. Basic understanding of accounting, finance, procurement, invoicing, workflow automation, and document management processes. Business-level English proficiency is required , as the role involves regular communication with Singapore-based management and regional stakeholders. Interest in digital transformation (DX), paperless operations, electronic invoicing, and workflow optimization Experience working in SaaS, ERP, accounting software, or other enterprise software companies. Hands-on experience with business system implementation projects, particularly in finance, accounting, procurement, or workflow management. All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified. By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit www.persol.co.th for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know. ********** PERSOL HR Services Recruitment (Thailand) Co., Ltd. 21st Floor, Bangkok City Tower, Unit 2101-02, 179 South Sathorn Road, Thungmahamek, Sathorn, Bangkok 10120, Thailand Contact Person: Mr. Arkkapon (Oat) arkkapon.vinairoj@persolapac.com