Store Department Manager

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia. Job Description: Develop, enrich, and take care of human capital Embody, promote, and actively demonstrate the company’s Purpose, Values, and Human Fundamentals within the team environment Recruit, onboard, and develop complementary talents while maintaining alignment with the organization’s core values and essential hiring criteria Contribute to ambitious store projects by collaborating effectively across the store ecosystem and fostering strong team engagement Ensure a safe and healthy working environment while creating conditions that support the well-being of employees, colleagues, and customers Lead and implement the company’s management framework to encourage accountability, ownership, autonomy, and value creation at both individual and team levels Ensure compliance with all legal requirements, contractual obligations, company policies, and the organization’s Code of Conduct Partner with the Store Director to make compensation decisions for team members in accordance with internal policies and guidelines Build and manage my commercial policy on my priority sports as an intrapreneur Analyze customer and user data to strengthen market understanding, identify opportunities, and establish measurable business objectives Select and optimize product and service offerings in alignment with omnichannel and circularity strategies to enhance customer value and business performance Implement and continuously improve the digital customer experience both in-store and online to support seamless customer engagement Develop merchandising and mass display plans for assigned sports categories in accordance with company merchandising guidelines and seasonal trends Engage and grow sport communities through targeted communications, events, and customer engagement initiatives Build and develop a high-performing team by ensuring the right talent is in the right role at the right time to support business and customer needs Manage the “best in class” omnichannel customer experience Demonstrate and lead a best-in-class customer experience through exemplary customer service, professionalism, and positive leadership Implement and maintain retail fundamentals including selling techniques, product merchandising, store layout, and stock replenishment activities on the sales floor Manage and promote the customer loyalty program to maximize customer engagement and enhance the quality of customer data Develop and implement action plans based on customer feedback to continuously improve the customer experience and store performance Ensure the department is organized and merchandised effectively to help customers locate products independently, quickly, and efficiently Drive strong commercial performance by creating and executing proactive sales initiatives, promotional activities, and customer engagement strategies to maximize business results Manage my In-store performance trajectory (People / Planet / Business) Build an ambitious annual business plan and define clear team objectives aligned with business goals and growth targets Analyze business performance and ensure the accuracy and reliability of forecasts and operational plans Identify and formalize gaps between actual performance and forecasted results, implementing corrective actions where required Optimize workforce scheduling by allocating the right resources at the right time to support operational efficiency and customer demand Develop, implement, and monitor action plans across People, Planet, and Business initiatives while managing departmental P&L performance Ensure in-store inventory accuracy and product availability while optimizing stock turnover and minimizing inventory aging or obsolescence Guarantee daily safety and organization of the store (Duty management) Ensure the safety of employees, customers, and visitors while maintaining the security of merchandise, assets, and facilities on a daily basis Maintain comprehensive knowledge of all technical systems, equipment, and operational infrastructure within the store to ensure effective operation and issue resolution Take ownership of daily business operations and service activities to ensure smooth store performance, operational efficiency, and a high standard of customer service Qualifications: Strong leadership and people management skills Proven ability to drive team performance and achieve sales and business targets Bachelor’s degree or higher in any field Minimum 2–3 years of experience in retail operations, including team leadership and sales management responsibilities Willing and able to work 6 days per week Passionate about sports, fitness, and an active lifestyle; candidates from all sporting backgrounds are welcome