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Build NOC team in Johor Bahru office. Oversee 24x7 network monitoring and operational activities. Manage incidents, escalations, and service restoration to meet SLA targets. Lead and develop NOC engineers and support teams. Monitor network performance, availability, and service quality. Ensure compliance with operational procedures, policies, and governance standards. Coordinate with Engineering, Field Operations, Service Delivery, customers, and vendors. Drive continuous improvement, automation, and operational efficiency initiatives. Requirements Bachelor's Degree in Telecommunications, IT, Engineering, or related field. 8+ years of experience in network operations, telecom, ISP, or data center environments. 3+ years of leadership or people management experience. Strong knowledge of fiber networks, IP/MPLS, service assurance, and incident management. Key Skills Leadership & Team Management Incident & Escalation Management Network Operations & Service Assurance Stakeholder Management Problem Solving & Decision Making Process Improvement & Operational Excellence Key KPIs Network Availability SLA Compliance MTTR (Mean Time to Restore) Incident Resolution Performance Customer Satisfaction Operational Efficiency & Team Performance