Learning & Development Specialist

Reporting to the Regional L&D Manager, the Specialist supports the execution, delivery, and administration of AIRR Academy programs, the AIRR group training plan, and upskilling initiatives across the group, enabling the L&D Manager to focus on strategic L&D design. He/she reports to Regional L&D through weekly reviews and monthly reports. Key Responsibilities: Training Coordination & Needs Support: Support the training needs analysis (TNA) process across departments - gathering data, consolidating input, and flagging key skill gaps to the Regional L&D team. Drive scheduling, communications, and logistics for AIRR Academy programs, ensuring consistent execution across the group. Monitor learning plan completion across the group and proactively follow up with participants and managers to close outstanding gaps. Learning Content and Knowledge Management: Drive the rollout of training sessions and learning initiatives designed by the L&D Manager, partnering with Subject Matter Experts (SMEs), business leaders, and external vendors to ensure smooth execution. Own the L&D SharePoint / AIRR Academy learning repository, including uploading, organizing, and version-controlling training decks, recordings, modules, and toolkits by role, job level, function, and learning track, ensuring materials remain accessible and up to date. Update learning content to ensure it remains current and relevant by translating learner, L&D Manager, and Subject Matter Expert feedback into timely content revisions. Co-design, curate, and conduct the training aligned to the group's knowledge transfer agenda; e.g., group onboarding topics, soft skills, platform updates, and product knowledge. Learning and Development Operations Management: Own accurate, up-to-date training records across the group, including attendance, completion, and certifications. Translate training evaluations, feedback, and post-training assessments into regular L&D reports and dashboards that inform the L&D Manager's decisions. Serve as the primary point of contact for learning-related queries, ensuring learners are informed, prepared, and supported throughout training. Flex into broader People & Culture priorities during peak workloads, acting as a reliable partner across the function. Requirements: Bachelor’s degree in Education, HR, Business Administration, or other related fields. 2-3 years in L&D (Agency L&D or Corporate L&D). Practical experience supporting online or physical learning programs. Experience in the E-commerce or Tech industry is a plus. Fluent in both Thai and English. Familiar with Microsoft Office, AI Software, LMS Management and Content authoring e.g., Photoshop, Canva, and other AI-related tools. Very good organizational skills (publication calendar, Excel) Rigorous and good analytical skills Working knowledge of instructional design models and adult learning principles to support training delivery and content upkeep.