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Customer Service Executive – Sea Export 📍 Bangkok, Thailand | Full-Time Join Mainfreight Thailand – Where Logistics Meets Opportunity At Mainfreight, we're more than a global logistics company. We are a team of passionate people who take ownership, build strong relationships, and deliver outstanding service to customers around the world. We are looking for an energetic and customer-focused Customer Service Executive – Sea Export to join our growing team in Thailand. If you enjoy working in a fast-paced environment, solving problems, and coordinating international shipments, we'd love to hear from you. What You'll Be Doing As a key member of our Sea Freight team, you will be responsible for managing export shipments from booking through to final delivery while ensuring a seamless customer experience. Key Responsibilities Manage end-to-end sea export shipments, including bookings, shipping documentation, and shipment tracking. Provide timely and professional responses to customer enquiries and proactively resolve issues. Coordinate closely with customers, overseas Mainfreight offices, agents, carriers, and internal teams to ensure smooth shipment execution. Verify buying and selling rates at the booking stage to ensure accuracy and profitability. Prepare and manage pre-bookings and pre-alerts within the Mainfreight global network. Ensure all shipment information is accurately entered and maintained in CargoWise One (CW1). Monitor daily operations to meet customer expectations and company KPIs. Build and maintain strong relationships with shipping lines, co-loaders, and service providers. Identify opportunities to improve service quality and operational efficiency. Support additional projects and responsibilities as required. What We're Looking For Qualifications & Experience Minimum 2 years' experience in Freight Forwarding, with strong exposure to Ocean Export operations. Good command of English, both written and spoken. Strong communication and customer relationship skills. Ability to work under pressure and manage multiple priorities effectively. Proactive, self-motivated, and eager to learn. Positive attitude, strong teamwork mindset, and a customer-first approach. Detail-oriented with a focus on quality and accuracy. Proficient in Microsoft Office (Excel, Word, PowerPoint). Experience with CargoWise (CW1) is highly advantageous. Why Join Mainfreight? ✅ Competitive Salary (Negotiable) ✅ 5-Day Working Week (Monday–Friday, 08:30–17:30) ✅ Group Insurance ✅ Provident Fund ✅ Annual Health Check-Up ✅ Annual Leave & Birthday Leave ✅ Team Building Activities, CSR Events & Annual Company Celebrations ✅ Career Development & International Growth Opportunities ✅ Be Part of a Global Team Operating in More Than 25 Countries At Mainfreight, we believe in promoting from within, developing our people, and creating long-term careers. If you're ready to take the next step in your logistics journey, we'd love to meet you. Apply now and become part of the Mainfreight family.
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