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Working hours : from 9:30 to 18:30 with 1.5 lunch hours ( Mon – Fri ) Responsibilities Provide daily phone support and handle enquiries from banks and brokerage firms. Perform daily operational tasks and system monitoring to ensure smooth operations. Handle ongoing system maintenance and provide client operation support. Follow up on production issues, including root cause analysis and implementation of remedial and corrective actions. Assist with ad-hoc tasks as assigned by the supervisor. Shift work may be required depending on operational needs. Requirements Higher Diploma or above in Business, Finance, Information Technology, or related disciplines is preferred. Experience in banking or financial operation/system support has preferable advantage. Self-motivated, reliable, and able to work independently in a fast-paced environment. Positive working attitude with a strong willingness to learn industry knowledge and achieve results. Good interpersonal and communication skills, with professional telephone manner and responsiveness to client enquiries. Good command of written and spoken English, Mandarin, and Cantonese. Fresh graduate is also considered.