Accounts Payable Team Lead – Shared Services

1. Operational Leadership Lead the daily Accounts Payable operations to ensure invoices and payments are processed accurately and within agreed service levels. Monitor team workload and allocate resources based on business priorities. Support the team during peak periods by actively participating in invoice processing and issue resolution. Review ageing reports and prioritize critical invoices to minimize business disruption. Ensure month-end Accounts Payable activities are completed accurately and on schedule. Drive operational discipline and ensure adherence to company policies and procedures. 2. Hands-on Operational Support Lead by example through active involvement in day-to-day AP operations. Personally investigate and resolve complex invoice, vendor and payment issues. Troubleshoot invoice workflow, system and processing exceptions. Support the resolution of invoice ingestion failures and processing backlogs. Coach team members through real operational cases to improve capability. Maintain business continuity by stepping in whenever operational support is required. 3. Process Improvement & Continuous Improvement Analyse recurring operational issues and identify root causes rather than treating symptoms. Drive initiatives to improve productivity, processing efficiency and service quality. Review workflows and recommend automation or system enhancements where appropriate. Develop and maintain standard operating procedures. Promote continuous improvement through simplification and standardization of processes. 4. Stakeholder Management Act as the primary escalation point for Accounts Payable operational issues. Build effective working relationships with Business Operations, Finance, Procurement, Shared Services and IT. Coordinate cross-functional resolution of system, workflow and vendor issues. Communicate operational risks, recovery plans and progress updates proactively. 5. Team Leadership Lead, coach and develop the Accounts Payable team to achieve operational excellence. Set clear priorities, expectations and performance standards. Monitor individual and team performance through regular reviews and coaching. Build team capability through training, mentoring and knowledge sharing. Foster a culture of accountability, collaboration and continuous improvement. 6. Governance, Controls & Compliance Ensure compliance with company policies, financial controls and approval authorities. Review high-risk or exception transactions before processing. Support internal and external audit requirements. Maintain accurate documentation and process controls. Ensure compliance with statutory, tax and internal control requirements. 7. Performance Management & Reporting Monitor, analyse and report key operational metrics including: Invoice processing turnaround time Backlog ageing Vendor payment timeliness Debit balance monitoring Invoice exception rates Workflow and invoice ingestion failures Operational SLA performance Productivity and continuous improvement initiatives Provide regular reporting with action plans to address performance gaps and drive sustainable improvements. Qualifications Bachelor's Degree in Accounting, Finance or a related discipline. Professional qualification (ACCA, CPA, CIMA or equivalent) is an advantage. Minimum 5–8 years of Accounts Payable experience within a multinational or Shared Service environment. At least 2 years of supervisory or team leadership experience. Proven experience managing high-volume invoice processing. Experience with SAP S/4HANA or similar ERP systems. Demonstrated success in driving operational improvements and leading teams through change. Advanced Microsoft Excel & Power Query / Power BI (preferred) Strong analytical and reporting skills Process documentation and workflow improvement HOW TO APPLY: Interested applicants, kindly send your resume in MS WORD format to ref16@trustrecruit.com.my or please click on “Apply Now” and provide the below details in your resume. We regret only shortlisted candidates will be notified. Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.my Agensi Pekerjaan Trust Recruit Sdn Bhd EA Personnel: Fanny License No. JTKSM 1580