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Key Responsibilities Handle daily Customer Service operational and technical support matters. Act as the main point of contact with providers to resolve technical issues, including integration errors, whitelist requests, and system-related incidents. Coordinate merchant and agent onboarding activities, including event reviews and documentation. Provide timely support and follow up on reported technical issues. Coordinate with internal teams, merchants, agents, and providers to ensure issues are resolved efficiently. Requirements Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field. Candidates with an SPM qualification and 2–3 years of relevant Customer Service experience are also encouraged to apply. Proven experience in software support, technical troubleshooting, and issue resolution. Familiarity with ticketing systems and incident management processes. Knowledge of ITIL practices or software support processes is an added advantage. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Able to explain technical concepts clearly to non-technical users. Proficient in Mandarin and English, both spoken and written. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Experience in Customer Service, IT Support, or a related technical support role is preferred. Positive attitude with a strong willingness to learn, take ownership, and work independently. Able to work effectively in a fast-paced environment. Working Schedule 6-day work week. 5 working days with 9-hour shifts and 1 working day with a 13-hour shift. Emergency support may be required outside working hours.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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