IT Operation Support (Rotating Day/Night Shifts)

Job Description: · Monitor the performance, maintain efficient in IT Operation support both hardware and system · Monitor daily tasks whether they are running properly, both manually by team members or automatic scripts. · Manage problem and service requests ensuring timely resolution · Diagnoses and resolves problems on multiple software or hardware programs. · Provides technical support of desktop hardware, servers and software, on-call from customers, onsite support depending on the issue, under supervision of IT Manager. · Escalate IT issues to the IT Manager where necessary. · Ready to study on new IT Technology. · Work extra hours to meet deadlines, as required and where reasonable. Update knowledge base to share resolution information with the team and users. · Perform other duties as assigned. Job Qualifications: Education: Bachelor's degree or higher of Computer Science, IT engineering or other related fields. Work Experience: 2-3 years or more helpdesk, relevant desktop support, or IT operation support. Computer hardware diagnostic and troubleshooting skills. Technical knowledge of current operating systems. Good command of reading and writing English. Good attitude, service mind and customer service skills. Strong problem-solving skills. Willingness to work rotating shifts, weekends, and holidays