E-Commerce Manager

About the Company EPIC AI MARKETING CO., LTD. was established in August 2019 in Thailand, operating across E-Commerce, Health & Beauty, and software development in Asia. Our core focus is the pet business, with brands including CLAWSET , a fashion and accessories destination for pets, and Urban Moof , offering non-fashion pet lifestyle products such as natural grooming and cassava cat litter. We are also expanding into pet food as part of our growth strategy. We are building a modern pet ecosystem aligned with the “pet humanization” trend, with plans to scale across multiple channels and markets. Join us to be part of a driven, entrepreneurial team shaping and growing pet brands across Asia. Responsibilities: B2C E-Commerce & Business Growth Lead and drive overall B2C online business performance across all online channels including Shopee, Lazada, TikTok Shop, LINE, and owned platforms Develop and execute e-commerce growth strategies to achieve sales, profitability, and market share targets Identify business opportunities, customer trends, and new growth initiatives to scale the online business Monitor and optimize sales performance, conversion, traffic, AOV, repeat purchase, and campaign ROI Analyze market trends, competitors, pricing, and customer behavior to support business decisions Marketplace & Online Channel Management Oversee daily operations of all e-commerce platforms to ensure smooth execution and strong store performance Plan and manage online campaigns, promotions, product launches, bundles, and pricing strategies Coordinate with internal teams to ensure product availability, stock readiness, campaign assets, and operational alignment Optimize product listings, visibility, content, ratings, and platform performance Ensure excellent customer experience across all online touchpoints Team Leadership & Cross-Functional Coordination Lead, manage, and develop the E-Commerce team including Senior Executive and Executives Delegate tasks, monitor execution quality, a nd improve team productivity and capability Work closely with Marketing, Warehouse, Sales & BD, and Product teams to drive business objectives Support management in business planning, reporting, forecasting, and commercial strategy discussions Data, Reporting & Operational Excellence Prepare and present sales performance reports, insights, and action plans to management Track KPIs and identify improvement areas to increase efficiency and profitability Improve e-commerce workflows, operational processes, and platform utilization Support inventory planning and demand forecasting together with related teams Qualifications: Bachelor’s degree in Business Administration, Marketing, E-Commerce, or related fields. 5 – 8+ years of experience in E-Commerce, Online Sales, Marketplace, or Digital Commerce. Experience managing platforms such as Shopee, Lazada, TikTok Shop, LINE Shopping, or similar channels. Experience leading a team or supervising team members is preferred. Strong understanding of B2C business, online consumer behavior, and marketplace ecosystem. Hands-on mindset with the ability to work both strategically and operationally. Strong analytical, commercial, and problem-solving skills. Proven ability in analytical thinking and developing actionable strategic plans. Able to work in a fast-paced and scaling business environment. Experience in pet products, FMCG, beauty, lifestyle, or consumer products is a plus. Proficient in Microsoft Excel / Google Sheets and performance reporting. Good communication skills in both Thai and English. What We’re Looking For Entrepreneurial mindset with strong ownership Growth-oriented and business-driven thinking Comfortable working in a lean and dynamic environment Someone who can both “lead the team” and “get things done” Passion for building and scaling brands in the pet industry