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Role: IT Account Manager Hybrid/flexible working arrangement Key Responsibilities: Manage and grow client accounts, ensuring excellent service delivery Understand client IT needs and translate them into tailored solutions Collaborate with technical teams to develop proposals and project plans Drive business development and support sales initiatives Act as the key liaison between clients and solution teams Requirements: Degree in IT, Computer Science, Business, or related field At least 3 years relevant experience Strong foundation in IT solutions (cloud, AI, networking, or infrastructure) Excellent communication, presentation, and relationship-building skills Expert in Microsoft Excel (advanced formulas, pivot tables, data analysis & reporting) Proven ability in account management or business development is a plus Passionate about technology and customer success