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Responsibilities: Welcome patients professionally in accordance with company's service standards Manage patient appointments and schedules through the assigned system Handle front-desk tasks including documentation, billing, and payment processing Coordinate between the front-office team, back-office team, and dentists Use the company’s systems and tools for daily operations Qualifications Bachelor's Degree in any related fields At least 3 year of experience in reception duties at dental clinic Pleasant personality with a strong service mindset; friendly and approachable Good communication skills, polite, and professional Able to follow instructions, disciplined, and not working based on personal preference Able to work on weekends (rotating schedule) Willing to learn new systems and follow established processes Ability to communicate in English (to assist international patients)