Assistant IT Specialist / IT Specialist

Assistant IT Specialist Job Scope: Provide first-level IT support to end users for hardware, software, and basic network issues Responsible for the installation, operation and maintenance of computer systems and other technologies, such as network servers Periodic audit on user’s computer system so as to ensure that each system is free from virus and no unauthorized software is used within the company To assist in maintaining the company’s overall computer system, network and PABX system Provide direct support Microsoft 365 application, desktops/laptops and user access to corporate Network Help maintain IT asset inventory, and update equipment records Able to communicate with all levels of staff To source for cost-effective IT hardware and software where required upgrades for the company To generate and maintain IT report Support daily QAD ERP system operations and assist users with system-related issues To maintain the Company Intranet and website To provide training to all user on application system and software Job Requirement Degree or Diploma in IT related and minimum with one year above working experience Possesses knowledge of PC solving skill in software and hardware, server maintenance and understanding of LAN/WAN environments Familiar with Microsoft 365 applications including SharePoint, Teams, and Power Apps Basic understanding of ERP systems is an added advantage Basic knowledge of programming language (HTML, PHP, JavaScript and CSS) The ability to adjust quickly to changing priorities and make quick decisions with limited information Willingness to learn and good communication skills in both Bahasa Melayu and English Responsible, detail-oriented, and able to work independently as well as in a team Assistant IT Specialist Job Scope: Upkeeps Company information through Information Technologies System Seeks continuous improvement to the Company’s Information Technologies System Ensures zero downtime in all IT related matte To provide daily, weekly, monthly and any ad-hoc report to respective department Manage and maintain ERP (QAD) system operations, user access, reporting, and data uploads Oversee and manage the company's IT infrastructure and systems Collaborate with different departments to understand their IT needs and provide appropriate solutions Manage and maintain hardware, software, and networking systems Provide technical support and troubleshooting for hardware, software, and network issues Manage software licenses, renewals, and compliance Perform periodic audits on user systems to ensure no viruses or unauthorized software Monitor and maintain network infrastructure, firewall, VPN, and remote access setups Administer Microsoft 365 platforms including SharePoint, Teams, Power Apps, and Power Automate Maintain IT asset inventory, coordinate equipment repairs, and replacements Coordinate with respective vendors for issues Monitor server backups, manage user accounts, and maintain system documentation Conduct IT onboarding for new employees and support internal systems including Intranet and PABX Job Requirement Degree or Diploma in Computer Science/Information Technology or equivalent At least 3 years of experience in IT Department Possesses in-depth knowledge of PC solving skills in software and hardware, server maintenance and understanding of LAN/WAN environments and IT cyber security Excellent knowledge of technical management, information analysis and the various computer hardware and software Hands-on experience with ERP (QAD) systems Knowledgeable in Microsoft 365 platforms — SharePoint, Teams, Power Apps, and Power Automate Basic knowledge of programming language (HTML, PHP, JavaScript and CSS) Good coordination, organisation, and communication skills in both Bahasa Melayu and English Self-motivated, detail-oriented, and able to manage multiple tasks independently Company website: https://esynergies.com.sg/