Head of Human Resources

Head of Human Resources Company: Support Care Philippines Inc. Location: Bonifacio Global City (BGC), Taguig City (Fully Onsite, 5 days) Work Type: Full-Time Who We Are At Support Care, we provide premium aged care and disability support services that empower individuals to live with dignity, independence, and choice. As a fast-growing partner to our Australian head office, our Manila hub is the engine room for our international talent acquisition, compliance, and operational support. We believe in taking exceptional care of the people who take care of our business. If you are a strategic, high-energy HR leader who loves building high-performance teams, driving operational speed, and creating an amazing workplace culture, we want you. The Opportunity As the Head of Human Resources (Philippines) , you will not just manage a department, you will shape our organisational growth. Reporting directly to the Australian Executive Team, you will lead the end-to-end HR, Employee Relations, and Recruitment functions for our modern BGC office. A major focus of this role is building and optimizing our offshore recruitment and compliance capacity. You will lead a dedicated team driving aggressive "Top-of-Funnel" talent acquisition and strict compliance auditing (chasing Australian compliance checks, SLEs, and credentials) using a centralised tracking system, ensuring seamless onboarding collaboration with our local Australian teams. Key Responsibilities Strategic HR Leadership & Partnership Executive Advisory: Partner with the Australian Head of People & Culture and Directors to forecast workforce planning and design agile organizational structures. Leadership Coaching: Coach and mentor local line managers on people management, performance optimization, and proactive leadership. Policy Champion: Develop, implement, and maintain localised HR policies and procedures that drive operational efficiency and keep pace with company growth. Recruitment Capacity & Volume Pipeline Scale the Machine: Build, lead, and upskill the Philippines HR and Recruitment team to meet aggressive, high-volume sourcing and screening KPIs. Compliance Rigor: Oversee the meticulous collection and auditing of Australian regulatory requirements (including SLEs, NDIS checks, and background screens). Tracker Accountability: Ensure the recruitment team maintains 100% real-time data integrity in our Centralised Tracker, guaranteeing a flawless handover to Australian onboarding coordinators. Employee Relations & Compliance Labor Compliance: Maintain deep oversight of Philippine Labor Law (DOLE compliance) and workplace health and safety. Performance Culture: Manage end-to-end employee lifecycle processes, from high-impact inductions to performance management, grievance handling, and disciplinary actions. Risk Mitigation: Proactively manage psychological and physical workplace risks, building a safe, supportive, and legally compliant environment. What You'll Bring Education: Bachelor’s Degree in Human Resources, Psychology, Business, or an equivalent field. Experience: Minimum 5–8 years of progressive HR experience, with at least 3+ years in a dedicated HR leadership or Head of HR capacity (ideally within the BPO, offshore healthcare, or global shared services sectors). International Nuance: Proven experience working with Australian or international corporate structures. Familiarity with Australian NDIS/Aged Care compliance frameworks is a massive plus. Leadership Capability: Proven track record of managing and upskilling an HR/Recruitment team of 2–5 people, pushing them to hit volume and quality metrics. Attributes: Exceptional communication and negotiation skills, bulletproof attention to detail, and a highly proactive, solutions-oriented mindset. Why You’ll Love Working With Us Financial Rewards: Competitive base salary, 13th-month bonus, and a structured Sign-on Bonus at the 6 and 12-month marks! Growth Guaranteed: A performance-based guaranteed salary increase at 6 months. Health First: Comprehensive HMO coverage from day one for your peace of mind. The BGC Office Vibe: Work from our premium, modern office space in BGC. Enjoy an on-site premium espresso machine to kick-start your morning, afternoon tea breaks, and a dedicated 1-hour lunch break. Global Exposure: Outstanding performers get the opportunity to be selected for an annual sponsored work trip to our Head Office in Australia. Purpose-Driven Work: Feel the pride of leading a team that directly impacts and improves the lives of Australian seniors and individuals living with disabilities. This position is fully onsite and requires reporting to the office in BGC, Taguig.