Cloud Service Delivery Manager

* Coordinate and oversee delivery of managed cloud services across all operational workstreams. * Compile and issue monthly service reports covering billing and cost management, capacity management, asset management, incident management, problem management, and change management. * Compile and issue monthly reports on service request management, patch management, backup management, security management, business-resilience management, transition management, and exit management. * Lead working-level meetings and service review sessions with client stakeholders and internal teams. * Track service performance against SLAs/KPIs and drive corrective action plans where gaps are identified. * Act as the escalation point for service delivery issues and coordinate resolution across technical teams. * Maintain governance documentation, meeting minutes, and action logs to ensure accountability and audit readiness. * Bachelor's degree in Information Technology, Computer Science, or a related field. * Proven experience in IT/cloud service delivery management or a similar service management role. * Strong understanding of ITIL service management processes (incident, problem, change, and request management). * Excellent stakeholder management, communication, and reporting skills * Experience compiling and presenting operational reports to both technical and non-technical audiences. * Ability to lead cross-functional teams and manage multiple concurrent workstreams. * Preferred certifications: ITIL Foundation (or higher); PMP or PRINCE2 is an advantage.