Service Operations Coordinator

Join the Team Behind Southland & Otago's Leading Agricultural Service Network Agricentre South is looking for a highly organised, technically minded Service Operations Coordinator to play a critical role in supporting our service operations across Southland and Otago. Based in Lorneville, this position is responsible for coordinating the daily activities of our field service technicians while also overseeing dealership field operations and vehicle management across our branch network. You'll be the central link between customers, technicians, Service Managers, and branches, ensuring work is prioritised effectively, resources are utilised efficiently, and customers receive the responsive service they depend on to keep their equipment running and downtime to a minimum. About Agricentre South Agricentre South is a leading agricultural machinery dealership serving Southland and Otago. We proudly represent world-class brands including New Holland, Case IH, KUHN, and Yamaha , providing farmers and contractors with industry-leading equipment, genuine parts, expert technical support, and professional servicing solutions. Our success is built on strong customer relationships, technical expertise, and a commitment to keeping our customers operating when it matters most. With branches strategically located throughout Southland and Otago, our team works together to deliver outstanding service and support to one of New Zealand's most important industries. What You'll Be Doing Coordinating and scheduling daily field service activities. Managing technician workloads and ensuring resources are allocated effectively. Prioritising service requests based on urgency, customer needs, and operational requirements. Acting as a key point of contact for customers and providing regular service updates. Monitoring and triaging operational and telematics alerts across the Agricentre South network. Helping maximise field service productivity while maintaining a high level of customer satisfaction. What We're Looking For A technical background in agriculture, heavy equipment, automotive, mechanical, or a related industry. Outstanding organisational and planning skills. The ability to prioritise multiple tasks in a fast-paced environment. Strong communication skills and a customer-first approach. Excellent problem-solving ability and attention to detail. Confidence, initiative, and the ability to make sound decisions under pressure. A team player who enjoys working with people and driving positive outcomes. Why Join Us? A newly created role with the opportunity to make a real impact. Be at the centre of a dynamic service operation supporting customers across Southland and Otago. A competitive remuneration package Work with leading global agricultural machinery brands. Join a supportive and passionate team environment. Build a rewarding career within a well-established and growing dealership network. If you're passionate about customer service, thrive on organisation and problem-solving, and want to play an important role in helping our customers succeed, we'd love to hear from you. Apply today and become part of the Agricentre South team.