Retail & E-Commerce Associate

Role Overview: This role owns brand’s commercial relationships across both retail and e-commerce channels, reporting directly to the CEO. It combines Key Account Management for our physical retail partners with day-to-day ownership of our e-commerce channels, and is the primary point of contact for how the brand shows up commercially, in-store and online. The role is structured as two Core workstreams, Retail and E-commerce, plus a set of Supporting responsibilities that round out the position. Core Responsibilities: Workstream 1: Retail & Trade Account Management • Account ownership: act as the primary point of contact for retail partners, including EVEANDBOY, BEAUTRIUM, and Comma And, and for new accounts as the brand expands. • Negotiation: negotiate trade terms, pricing, and contract details with retail partners based on requirements set by the management team. Final decisions on trade terms and contracts rest with leadership; escalate anything outside agreed parameters. • Coordinate contract and trade term documentation with retail partners. • Manage new store and door expansion, from proposal through opening. • Plan and execute in-store promotions and pricing changes within agreed parameters. • Oversee in-store merchandising and stock allocation when needed. • Reporting: consolidate and report offline sales performance by retailer and account. Workstream 2: E-commerce & Marketplace Management • Manage all e-commerce channels: Lazada, Shopee, TikTok Shop, Line Shopping, and Shopify. • Onboard new product launches (NPDs) across all platforms. • Plan and execute platform-specific promotions and campaigns. • Manage SKU listings, pricing, and adjustments across platforms. • Reporting: consolidate and report online sales performance by platform. Supporting Responsibilities: • Respond to customer inquiries across chat channels, acting as first point of contact. • Recruit and coordinate beauty advisors (BAs) for event booths as needed. • Source and coordinate influencers for collaboration campaigns. • Support live streaming during campaign period. Qualificartions: • 2–4 years of experience in key account management, trade marketing, or retail/e-commerce channel roles, ideally within beauty, FMCG, or lifestyle brands. • Relationship management and negotiation skills: comfortable representing the brand directly with retail buyers and negotiating trade terms, pricing, and contract details within parameters set by leadership. • Hands-on experience with e-commerce marketplace seller platforms (Lazada Seller Center, Shopee Seller Center, TikTok Shop Seller Center). • Comfortable working across both offline and online sales data; proficient in Excel or Google Sheets. • Organized and detail-oriented, able to manage multiple retailer and platform relationships at once without dropping details. • Thai native or fluent, with working proficiency in English for supplier and partner communication. • Willing to travel regularly to Bangkok for retailer meetings and store visits. Nice to have • Exposure to sales or inventory forecasting, or SKU-level performance analysis. • Experience recruiting or managing BAs, freelancers, or influencer talent.