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Duties and Responsibilities: This role will be crucial in supporting our customer service operations in following areas: - To enter customer orders in system - Taking care of overseas customers in Singapore - Handle customers’ queries via email and phone calls - Responsible for processing of customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules - Serves as an interface between customers, sales, factory and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue - Closely monitor delivery from factory and liaise with customers - Provide general administrative supports as required. - Collaborate with other team members to ensure smooth workflow - Adhere to company policies and procedures Key Personal Skills and Attributes: - Well organized and detail-oriented - Ability to work under pressure and handle multi-tasking - Ability to learn new software and systems quickly - Computer literacy MS Word, Excel and email - Familiarity with any CRM system (optional) - Managing data, preparing customs invoice, and handling admin tasks as assigned - Problem-Solving skills – able to identify problems, think critically and find appropriate solutions - Positive attitudes and willing to work as a team Experience Requirements: - At least 2-5 years of experience in Customer Service (Overseas) - Bachelor’s degree in a related field (logistics is preferrable) - Experience with Customs regulations/ Documentation. Prior experience in handling customs documentations will be advantage - Strong attention to details and organization skills - Good command of English reading/writing communication skills - Preferably able to start with short period of time
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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