MutiUnit Manager - FMCG /Food

- Understand and analyze assigned targetto define budget, consumption cost, labor cost and other expenses. In addition, evaluate master rosterof all assigned restaurants to ensure achievement of store profitability. - Communicate to all restaurant managers in the assigned area. Make sure that all managers have a clear understanding of their target and are in the same business objective and direction including company policies and procedures. - Monitor and do QSC & internal audit to ensure operational standards and measure the achievement of target. - Optimize the profitability and the efficiency of all restaurants. Define Sales Target of each assigned restaurant to ensure that all restaurants have clear target on a daily and monthly basis - Take ownership for sales revenue for the restaurants under your management in order to achieve targets. - Demonstrate excellent control of all operating costs to be in line with laid down target - Roster staff effectively to maximize sales opportunities and staff productivity while control salaries and wages. - Communicate, monitor, and follow up to ensure implementation effectiveness of marketing program as well as execution of new products and other public relations program. - Review and analyze daily , weekly and monthly sales. Identify restaurants that have negative sales gaps, and work with restaurant managers to identify action plan to close the gaps. - Understand sources of sales and sales mix. - DeEnsure all employees consistently demonstrate customer care, selling techniques, merchandising skills and a knowledge of current promotions. - Create awareness and recognition to ensure 100% customer satisfaction at all time Ensure that every customer is given polite , friendly, quick and personalized(if regular) services. - Monitor and maintain the highest level of QSC standard (Quality, Service, and Cleanliness) to ensure customer satisfaction - Demonstrate an up front approach ensuring optimum time is spent in customer service areas. - Strive for nil customer complaints and turn potentially negative customer experiences into positive ones - Ensure that a good working relationship is maintained with the Airport Authority. - Establish customer relationship network to build up our brand awareness in the airport