Associate - Control Tower

Responsibility: Process track and trace shipment by using carrier website to obtain the shipment status. Update and maintain information provided by carriers into internal web application. Provide proactive communication regarding deviation to customer when shipments are at risk or in a delay. Provide timely communications and customer service functions in a multi-client environment. Prepare summary and assessment reports related to daily operations. Other duties / projects as assigned by immediate superior. Qualification: • Bachelor’s degree or equivalent work experience required. • Experiences 0 - 1 years in freight forwarding or logistics industry. • Good English language skills. • Good command in MS-office (Excel, Word, and Outlook). • Be able to work in shifts (Shift Allowance). • Able to multi-task with positive attitude and enthusiastic personality. • Able to work under pressure and flexible hours. • Detailed and careful with paperwork. • Result oriented and able to meet deadlines. • An experience in a multinational company would be an advantage. • Experience in Cargo Wise would be advantage. Why join us? Opportunity to work in a well-known global logistic provider. Investors In People (IIP) accredited company since 2015 with silver accreditation. Great career opportunities in both local and global scales according to your passion. Online training platform where you can sharpen your skills with 24/7 access. Competitive benefits, feel relief with our good health insurance program, provident fund and more. Young and Fun working environment.