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Responsibilities: Handle customer feedback & complaints in written/verbal format Responsible for case investigation Establish good customer relationship by providing professional customer care services Handle ad hoc assignments and other duties as required Requirements: Matriculated or above with at least 2 years' customer service experience preferably in telecommunication industry Customer oriented Excellent interpersonal, communication and problem solving skills Pleasant, mature, independent and able to work under pressure Good PC skills (MS Word, Excel & Chinese Word Processing) Excellent command of both spoken and written English & Chinese Good spoken Putonghua is an advantage Interested parties please apply with full resume stating present and expected salary by clicking "Apply Now" or visiting our website: www.smartone.com/tc/about_us/careers/ SmarTone is an equal-opportunity employer. All data supplied will be kept in strict confidence and will be used for employment related purpose. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted. You are welcome to visit our website : www.smartone.com [link removed] [link removed]