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Responsibilities: Provide customer service by addressing their concerns in answering phone calls and emails Escalate problems and determine if technical solution can be resolved over the phone back to Service Manager Conduct Transactions w/ system; walk customer through correction and provide summary explanations Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery time Customer and sales driven oriented to drive sales revenue Work in a team-based environment and achieve common goals Requirements: Min 1-2 years automotive sales advisor experience Understanding of basic automotive and auto part techniques related to repair and servicing of automobiles Willingness to learn new and innovative automotive technologies Effectively handle multiple priorities, organize workload, and meet deadlines Associate Degree or certificate in Automotive Technology, or equivalent preferred Retail automotive service experience preferred Fluency in written and spoken Chinese and English Interested parties please send full resume with present and expected salary to Human Resources & Administration Department by clicking "Quick Apply" (Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.)