Senior Event Planning Officer (Happy Valley Clubhouse)

The Hong Kong Jockey Club Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling. The Division - Membership & Customer Excellence (MCE) The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions. The Job You will: Work with Event Manager – Sales and the team to ensure smooth handover of confirmed events at assigned Club Houses or Racecourses and manage the logistic, coordination and execution with operation teams with excellent service quality across Clubhouses & Racecourses, the events planning functions as specified: Handle incoming calls, enquiries, preparation for agreement for private boxes’ events ( if applicable) , review all signed agreement and handover notes from sales team to ensure all details are obtained at sales stage Act as Event Planner/ Adviser - proactively follow up with members/ guests for all the logistic details including preparation of floor plans, menu confirmation, attendance, rundown if any with professional recommendation if needed. Coordinate closely with service team and operation team including Chefs, Banquet in charge, Catering Support, Housekeeping, Concierge and security o ensure all event details are promptly delivered for resources deployment Prepare all the required administrative duties – Signages, guest list, place cards, guest budges, QR code for Parking ( if applies) Maintain standards, monitoring guests’ satisfaction and achieving set objectives Check the venue set up at least 1 hour before the arrival of the organiser to ensure all set ups are accordingly to the EO Meet and Greet the organiser / managers on site upon arrival and introduce Manager in charge of the event, conduct briefing with all parties ( if it applies) Post event follow up with thank you email, check guests/ members’ satisfaction and next event potentials for sales team to trace accordingly Conduct benchmark analysis and also update the marketing trend to the team Support the Club in maximizing events’ business through cultivate members’ relationship in order to solicit members’ referrals whenever possible Handle HKJC internal departments’ events Possess strong knowledge of venue set up, menus and programs and to be able to advise guests accordingly Deal with Members’ service request, preference and complaint and record in MCRM System Attend meetings as assigned by the EAM- Event Sales and Operation and share with the team Constantly seek to improve service standards, reduce costs, and offer suggestions to Management relating to the foregoing activities. Ensure all staff concerned are clearly briefed of and are trained with regard to activities such as evacuation procedures, typhoon procedures and all other house rules/ regulations Responsible for the ‘on the job training’ of staff in the department so as to meet the agreed Club standard Maintain and manage the resources and assets: Initiate requisitions while adhering to the budgeted expenses equipment, furniture and fixtures Manage the team: Manage manpower utilisation to align with expected workload and advise on staff promotion plans Review staff rosters Meet regularly with culinary, banquet and catering staff to review arrangements for upcoming events Prepare regular reports on: To enter post event revenue in Opera and prepare monthly financial reports Forecast reports, Wedding pace report, VIP list, flower order, Team performance Bring new ideas in products and services improvements Deliver high service excellence and business performance Perform any other related duties as and when assigned by the supervisor About You You should have: A university degree or higher diploma in Hospitality Management from a leading hospitality institution A minimum of 3 years of related experience for Assistant Events Planning Manager/ Events Planning Executive in a sizable and premium hospitality operation International hospitality experience is preferred. Excellent people management practices with good communication skills Computer literate especially MS Powerpoint, Excel and Word Fluency in Cantonese and English. Mandarin proficiency is an advantage Supervisory experience in the field of Event Management Apply Now! We offer competitive salary and benefits packages, dynamic working environment and development opportunities. Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application. Equal Opportunity and Inclusive Hiring We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk . Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.