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Job Description: Responsible for overseeing end-to-end card fraud risk management, fraud monitoring, fraud investigation, merchant risk profiling, dispute governance, fraud intelligence, fraud analytics, fraud reporting and regulatory compliance activities across the Bank's card issuing and acquiring portfolios. The role serves as the primary checker and subject matter expert for fraud risk management activities, ensuring fraud losses are minimized, investigations are conducted professionally, merchant risks are effectively managed, and all activities comply with Bank Negara Malaysia requirements, card scheme regulations and internal governance standards. Basic Qualifications: Bachelor’s or Master’s in Business, Economics, Finance, or related discipline Advanced certification in Fraud Management or Dispute Management preferred At least 12-15 years in fraud/dispute management or regulatory compliance operations Technical competencies: Strong understanding of Bank Negara regulations Strong understanding of payment ecosystems and end-to-end fraud investigations, card scheme disputes/chargeback management process (both buyer and merchant perspectives)