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Customer Service Officer - 13 months, WFH

Randstad · Central and Western District

🌐 Remote📅 07/08/2026
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about the company. an established global provider of cross-border e-commerce, postal, and parcel logistics solutions. about the team. You will join a supportive, fast-paced customer operations team working closely with corporate clients, internal operations, and overseas offices to ensure smooth daily service delivery. about the job. Act as the main contact for corporate accounts, managing daily service inquiries, shipping requests, and quotes. Monitor international cargo/parcels end-to-end and provide proactive status updates to clients. Troubleshoot transit delays, customs holds, or shipping errors quickly. Work with internal warehouse teams and overseas hubs to ensure timely delivery. skills & experiences required. Diploma or Degree in Logistics, Supply Chain, Business, or a related field. Around 2 years of customer service experience (experience in logistics, freight forwarding, or e-commerce supply chain preferred). Patient, detail-oriented, and customer-focused. Good command of written and spoken English and Chinese (Cantonese & Mandarin) .
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For people searching Customer Service

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