Agency Business Support Specialist 35,000 THB_BTS Siam (Hybrid work)

We are looking for an Agency Business Support Specialist to ensure accurate financial operations, efficient policy administration, reliable business reporting, and seamless operational support. This role provides analytical and administrative support to the Agency Department, enabling data-driven decisions, improving efficiency, and strengthening relationships with agents, brokers, and Auto dealers. • Type of hiring: Contract 12 months (Renewable) • Working Day: 5 Days Per Week (Mon-Fri) with Hybrid working (Work from home 1 day per week) • Working Time: 8.30 - 17.30 • Location: Siam Piwat Tower (BTS Siam) • Base Salary: 20,000 - 25,000 THB (depend on experience) • Benefit: SSO, Group Insurance, Annual Leave 6 days per years. Key Responsibilities: Financial Operations Prepare, validate, and process monthly service fee and incentive calculations for Auto dealers and eligible incentive scheme producers. Coordinate with Finance and relevant stakeholders to ensure timely and accurate payment processing. Maintain accurate payment records in compliance with company policies and internal controls. Policy & Billing Administration Support policy binding and billing processes for designated key partners. Coordinate with Underwriting, Operations, and Finance to resolve policy issuance and billing-related matters. Monitor outstanding cases to ensure service levels are achieved. Business Intelligence & Reporting Extract, validate, and analyze sales and operational data from multiple systems. Develop and maintain Power BI dashboards, KPI reports, and management reports. Ensure data accuracy and reporting consistency. Provide business insights to support management decision-making. Agency Business Support Provide operational support to agents, brokers, and Auto dealer partners. Coordinate cross-functional activities to support sales campaigns, incentive programs, and daily Agency operations. Resolve operational issues promptly to ensure service excellence. General Administration Perform other duties as assigned by the Business Intelligence Manager or Department Head. Qualifications & Skills Bachelor’s degree in Business Administration, Marketing, Insurance, Finance, Statistics, Information Systems, Data Analytics, or related field 1–3 years of experience in Business Support, Sales Support, Operations, Business Intelligence, or insurance industry (non-life insurance preferred) Proficiency in Microsoft Excel (Pivot Tables, XLOOKUP) and Microsoft Power BI for reporting and dashboards Strong analytical skills with large datasets, data analysis, and management reporting Knowledge of Power Query, SQL, Power Automate, or AI productivity tools is an advantage High attention to detail, accuracy, and strong organizational skills Ability to manage multiple priorities in a fast-paced environment Effective communication, interpersonal, and stakeholder management skills Service-oriented, proactive, and able to work independently or collaboratively