Luxury Retail - Deputy Store Manager

Job Mission The Deputy Store Manager, plays a crucial role in assisting the Store Manager in defining the business strategy, vision, and roadmap to achieve commercial targets and enhance the brand’s image and reputation. This role is pivotal in leading the team on a day to day, driving sales, profitability, and client satisfaction, while also ensuring the maintenance of a well-organized store environment and fostering a cohesive team dynamic. Depending on the brand, the deputy can have different focus (Clienteling, team development, product category, Operations, etc.). Job Responsibilities Business Development Support the Store Manager in developing and implementing store-specific strategies aligned with overarching vision and business objectives. Contribute to the analysis and the elaboration of sales figures, KPIs and objectives. Support the execution of action plans based on market calendar. Support the execution of Store’ merchandising guidelines. Be aware of the competitive landscape and market trends. Develop relationships with other Store Managers and optimize business opportunities and Client experience Help implement clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long term relationships to build clients loyalty. Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client Store Operations and Management Support Assist the Store Manager in overseeing day-to-day operations, ensuring smooth Floor Management and efficient functioning of the store. Support the implementation and enforcement of company policies and procedures to maintain a consistent brand experience across all locations. Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients Team Management and Development Collaborate with the Store Manager in building, leading, and developing a high-performing store team. Provide support in coaching, training, and performance management to enhance team members’ growth and success within the store. Is actively present on the floor, has the responsibility to develop middle management team to ensure they deliver the operational activities for own department. Sales and Profitability Work closely with the Store Manager to drive sales performance and profitability by achieving store sales targets and optimizing store layout. Assist in monitoring and controlling store expensed to ensure adherence to the budget and maximize profitability. Job requirements: Bachelor degree and above is highly preferred Fluent English, Cantonese and Mandarin Experience in a comparable role, in luxury industry preferred Strong CRM background - to recruit and retain loyal customers Demonstrated coaching and people development skills We offer competitive remuneration and comprehensive trainings. Interested parties please send your detailed resume listing your contact number with current and expected salaries to us, by clicking "APPLY NOW". Applicants not contacted within six weeks should consider their applications unsuccessful. Information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only.