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We are looking for a customer-focused individual for BWY Wilmar - a joint venture of Wilmar Distribution Pte Lte. The ideal candidate should enjoy coordinating with multiple stakeholders and ensuring excellent service delivery in a dynamic B2B environment. Working Hours: 5.5 days/week Working location: Tuas (with shuttle bus from Boon Lay) or one-North Responsibilities Serve as the first point of contact for Singapore-based customers via email and WhatsApp Manage and process customer orders, including bulk purchases and scheduled deliveries, ensuring timely and accurate fulfilment. Ensure order accuracy, pricing consistency, and proper documentation Respond promptly to customer enquiries relating to products, pricing, lead times, and order status. Handle post-delivery matters such as product returns, exchanges, and customer complaints, ensuring satisfactory resolution. Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes Process backend administrative documents to support accurate order fulfilment, picking, invoicing, and delivery processes. Prepare customer quotations based on approved pricing structures and input from Sales/Commercial team Any other ad-hoc duties as assigned Requirements Minimum 2–4 years of experience in a B2B Customer Service role, preferably within the FMCG, Food Service, or Food Distribution industry Strong verbal and written communication skills in English Proficient in Microsoft Excel and other Microsoft Office applications Experience using ERP systems such as SAP is an advantage Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment Customer-focused, proactive, and able to work effectively with cross-functional teams
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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