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Your Role As an IT Workplace & Support Specialist, you are the first point of contact for our users and ensure that the digital workplace operates reliably, securely, and efficiently. Your main focus is on hands-on user support (1st and 2nd level support) as well as the support and operation of the Microsoft 365 environment. You work closely with end users, resolve day-to-day IT issues pragmatically, and make a direct contribution to a productive working environment. Your Responsibilities User & Workplace Support · Receive, analyze, and process IT support requests (1st & 2nd level) · Provide on-site and remote support for hardware and software-related issues · Set up, support, and manage the lifecycle of workplaces and end-user devices · Handle user onboarding and offboarding (accounts, permissions, hardware) Microsoft 365 Support • Support and administer Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, SharePoint) • Manage users and permissions (e.g. Entra ID / Azure AD) • Support collaboration and workplace-related topics • Perform troubleshooting and issue analysis within the M365 environment Operations & Documentation • Maintain and further develop user guidelines and knowledge base articles • Support rollouts, office moves, and smaller IT projects • Collaborate with internal IT teams and external service providers • Properly document incidents, requests and solutions Your Profile • Completed vocational training in IT (e.g., IT Specialist for System Integration) or a comparable qualification • Experience in IT support, service desk, or workplace support • Good knowledge of Microsoft 365 environments • Confident handling of Windows workplaces and standard IT tools • Strong service and user-oriented mindset • Structured, reliable, and solution-oriented way of working • Good command of English; additional German skills are considered an advantage What You Can Expect • Direct interaction with users and visible impact on daily operations • Modern workplace environment with Microsoft 365 • Clearly structured responsibilities with stable processes • Collaborative work within an international IT team • Opportunities for professional development in workplace and support environments