LOEWE Team Leader (HK International Airport Store)

Role Mission As a Team Leader, you will support Store Management in ensuring service standards are achieved throughout the store. You will actively sell to achieve your individual goals but in addition, support floor management and leading the team in day-to-day activities. You will be a role model to the team, supporting them to achieve their individual goals and supporting the Management team in operational duties. Responsibilities Assist the Management with day-to-day management of the team Act as the Manager on Duty in the absence of Management Responsible for opening and closing the store in the absence of Management Support Management with delivering training and coaching to the team Be an exceptional team player consistently achieving individual and team objectives Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations Exemplify and share our brand history and heritage to the team and clients Highlight our product categories through your product knowledge to cross sell and upsell Engage with diverse clients, always putting them at ease to develop long lasting relationships Develop and grow your client book, updating client information on the relevant company tools Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store Actively participate in visual merchandising in accordance with LOEWE’s visual standards Maintain products in an efficient, clean, secure, and organized manner; front and back of house Support with inventory management and ad hoc back of house tasks Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior Key Requirements Experience within a similar retail role A deep interest in Fashion, Art, and Culture Experience working with and leading a diverse, dynamic team Excellent organizational, prioritization and multitasking skills Ability to lead and inspire the team to perform at their best Comfortably adapts and connects with different employees and clients Effective communication skills with the sensitivities to build and maintain a client book Results driven with a commercial mindset without compromising on the Team Player attitude Flexible, adaptable, and collaborative approach to work