Client Services Analyst (Based in Kuala Lumpur or Labuan)

Job Description: Follow procedures to process new business/plan application, enter detailed and accurate information, and create account accordingly in the company's Software Tools To perform and ensure the risks are assessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD) Evaluate all products by assessing the risks according to company guidelines and regulations To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review Liaise with the Regulatory Compliance Officer for advice and other business units for information where required Advise clients on the progress of their applications/requests Follow up on the request for rider added from existing clients To perform any incoming changes request Apply or adapt knowledge (obtained from training) to the task at hand Assist general inquiries from clients or brokers via phone or in writing in a professional and courteous manner Perform other responsibilities and duties periodically assigned by supervisor/manager Job Requirements: Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field. Candidate must have at least 2-3 years of relevant hands-on experience in client services, the insurance industry, banking, and financial institutions. With experience specializing in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be an added advantage. Proficiency in MS Office - Word, Excel, and Outlook. Excellent command of written and spoken English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Additional specialized languages, such as Japanese, Korean or Russian, are an added advantage. Fully fluent Russian speakers are encouraged to apply. (Candidates have full working rights for Malaysia) Sense of responsibility and patience. Demonstrate strong analytical skills, data literacy, and attention to detail. Fresh graduates are encouraged to apply as training will be provided. Job Info: Positions are available at the Federal Territory of Kuala Lumpur and/or the Federal Territory of Labuan. Operation hours from Monday to Friday, 8 am to 5 pm. Free daily breakfast and luncheon. We offer attractive benefits and perks to the successful candidates.