Section Head, Organisation & Methods

Job Purpose: Lead the development and review of all manuals (Framework, Policy and Manual) in accordance to Bank’s key objectives, strategies, code of conduct, accountabilities, risk appetite and methods. Lead the Organisation & Method (O&M) section to ensure consistency, comprehensive and accuracy of manuals. Lead the evaluation and analysis of current adequacy of manuals, including content and provide advisory to business and functional owners. Develop, implement, socialize and champion the Bank’s policy on manual governance. Manage and subject matter expert (providing advisory role) on manuals and processes of the Bank. Archive owner for all the Bank’s manual, including safekeeping, rationalization and ensuring all manuals are up to date. Principal Accountabilities: Manage the efficiency of manual governance and safekeeping through transitioning from maintaining hard copy manuals to softcopy format (cost savings on warehousing of documents). Lead the O&M Section to ensure effective handling and advisory of team members to internal customers. Key relationship manager to provide advisory on development, implementation, socialization and championing of the Bank’s policy on manual governance, consistency, adequacy, and completeness. Provide analysis, review and reporting of the Bank’s development and review of manuals. Development of guidelines, templates, checklist to facilitate walkthrough with each business and functional owner of manuals to review and validate that all manuals are consistent with other manuals, adequate and complete. Ensuring cross reference of manuals that are related while not having repeated policy statements and processes. Manage the analysis, review, reporting and monitoring of the Bank’s manuals and processes (flowcharts) are timely performed. Lead and manage the implementation of effective manual management processes. Manage syndication meetings with stakeholders to identify root causes and take positive actions to resolve issues. Support bank-wide initiatives in relation to environment and community (including reducing the use of paper for manuals and flowcharts). Assess compliance readiness to existing regulations (i.e., BNM), gaps (BNM CRR, internal and external auditors) and new regulations (where applicable). Implement best practice of manual management for Banks. Execute any other instructions, directives, and decisions from the HOD, GCRO, Management, and the Board. Review Manuals Dashboard Reporting for management meetings. Implement guidelines on the governance of flowchart management. Manage the Bank’s overall manuals and process review on timely basis. Manage the development on guiding principles for manual architecture for frameworks, policies and guidelines. Provide training / coaching / awareness workshops on concept of ‘manuals being the guiding living document’ of each business and functional owner. This includes advisory on proper management of policies and procedures. Qualifications & Requirements: > 8 years of relevant experience in business managerial position preferably in development banking and or relevant banking / financial environment. Preferably graduate degree in Finance, Banking, Accountancy, Business Management, Islamic Banking & Finance or other relevant major. Experience in senior management or managerial job. Organization and methods, development of manuals, supervisory skills, governance of Bank’s documents, process improvement, coaching, communication skills, presentation skills, organizational skills, ability to exercise good judgement, process management skills, capability of influencing advising on all levels, positive attitude, business oriented, excellent written and spoken skills in English.