Operations & Deployment Exec

The role Own each customer deployment from confirmed order to successful handover and after-sales follow-up. You will coordinate sites, products, technicians, documents and customer communication - and work hands-on with Wi-Fi routers, IoT devices and Corricare systems so every installation is safe, traceable, on time and ready for billing. What you will own · Plan deployments: confirm scope, site readiness, equipment, contacts, dates and dependencies before work is scheduled. · Conduct or coordinate site surveys covering power, connectivity, Wi-Fi coverage, device placement, access and non-standard conditions. · Receive, inspect, label, allocate and reconcile devices, accessories, demo units, replacements and returns with serial-number and site traceability. · Install, configure, pair, unpair and test approved Corricare devices and systems; troubleshoot common router, connectivity and device issues. · Coordinate customers, technicians, suppliers and partners while retaining ownership of the final outcome. · Complete commissioning records, photographs, configuration details, customer acceptance, training acknowledgement and billing evidence. · Train customer users and caregivers; log, prioritise, update and close service requests with clear records. · Maintain practical SOPs, checklists and trackers, and fix recurring delays, failures or avoidable costs. Your first 90 days · Launch one live order-to-handover deployment tracker and a controlled serial-number inventory register. · Standardise the site survey, installation, commissioning, acceptance and training pack. · Take routine deployment coordination out of founder inboxes and issue a concise weekly exceptions report. Success measures · At least 95% of ready deployments completed on the agreed date. · 100% of closed deployments supported by complete commissioning, acceptance, training and billing records. · At least 98% monthly inventory-record accuracy, with every exception investigated. · Every service request logged and owned; critical safety, customer or scope issues escalated the same working day. What you need · Evidence that you personally owned multi-step operational or field work involving customers, suppliers, equipment or technicians. · Hands-on confidence with Wi-Fi routers, basic networking, IoT device settings and systematic troubleshooting. · Strong follow-through: you turn verbal commitments into dates, owners, records and completed actions. · Comfort with spreadsheets, shared documents, task or ticketing systems and mobile work tools. · Clear English communication; Bahasa Malaysia is strongly useful for site and customer coordination. · Willingness to travel and to support occasional planned non-standard hours when deployments require it. Useful, not mandatory A diploma or degree in operations, engineering, IT, telecommunications, facilities or project management; experience in IoT, access control, security, healthcare technology, property projects or field service; and a valid Malaysian driving licence. Why this role matters · Build the operating system behind technology that supports safer ageing. · Own end-to-end outcomes instead of a narrow task list. · Work directly with founders and shape standards before the company scales. How to apply Email your CV and a short response of no more than 400 words covering: · One deployment, project or operational workflow you personally owned from start to finish. · The biggest problem that occurred, what you did and the measured result. · A checklist, tracker, report or process you created or improved. · Your notice period, expected salary and availability for site travel. Email: sunny@corricare.com.my Subject: Application - Operations & Customer Deployment Executive