AI Enablement Specialist

Come and join a Winning Team Be remarkable. Be yourself. Why Should You Join Us? At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 O+O stores across 31 markets in Asia and Europe, the ASW family welcomes you… You can enjoy: Conveniently located in Whampoa, less than 5 min. walk from MTR Cozy office with contemporary design Comprehensive Medical and Life insurance coverage, including your spouse and children Why This Role Matters At AS Watson, we believe technology should make work simpler, smarter, and more impactful. As an AI Enablement Specialist, you will help our Businesses and Group Functions turn AI opportunities into practical solutions that improve productivity, efficiency, and decision-making. By enabling teams to adopt AI confidently and responsibly, you will contribute to better ways of working that ultimately support our purpose of putting a smile on customers’ faces through a stronger O+O (Offline + Online) business model. What You’ll Be Doing Partner with business teams to understand workflows, identify pain points, and translate needs into practical AI use cases. Prototype AI solutions such as assistants, copilots, automations, workflows, and prompt-based tools using approved platforms and citizen development approaches. Design and refine prompts, workflows, knowledge sources, interfaces, and outputs to create user-friendly solutions. Collaborate closely with stakeholders to test, iterate, and improve solutions using feedback and data-driven insights. Document solution designs, usage guidance, and limitations to support scalability and knowledge sharing. Identify opportunities that require advanced development and provide clear handovers to technical teams. Create engaging AI enablement resources including playbooks, prompt libraries, templates, and self-service learning materials. Deliver creative adoption activities such as demonstrations, showcases, clinics, and interactive learning experiences. Promote responsible AI use and encourage practical adoption across teams. What You’ll Bring Hands-on experience using AI tools such as ChatGPT, Microsoft Copilot, Google Gemini, or similar platforms. Practical experience building or supporting AI assistants, copilots, automations, or prompt-based solutions. Strong ability to understand business processes and translate them into structured, workable solutions. Customer-focused mindset with a passion for solving real business challenges. Appreciation of AS Watson’s O+O business model and how technology can enhance customer and colleague experiences. Collaborative approach with the ability to work effectively across business and technical teams. Scientific and data-driven mindset, with the ability to validate outputs and make evidence-based recommendations. Strong attention to detail with a proactive approach to testing, learning, and continuous improvement. Good organisation, documentation, and communication skills, with the ability to explain complex concepts in a simple and practical way. Adaptability and curiosity in a fast-evolving AI and technology landscape. Experience with Microsoft Power Platform (Power Apps, Power Automate), Copilot Studio, SQL, Power BI, or similar tools is advantageous. How You Will Make an Impact Turn AI ideas into prioritised, deliverable use cases that address real workflow challenges and create measurable business value. Help teams adopt AI solutions confidently and embed them into everyday ways of working. Improve AI literacy, responsible usage, and self-sufficiency across non-technical teams. Ensure AI solutions are practical, secure, scalable, and aligned with governance requirements. Build and share reusable playbooks, prompts, templates, and solution components to accelerate future adoption. Serve as a trusted partner for business users seeking practical advice and support on AI opportunities. Contribute to the growth, credibility, and long-term success of AS Watson’s AI Enablement Programme. What is holding you back? "Grasp this opportunity and don't let this great chance to shape your life slip away!" Apply now! We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.