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Import Customer Service (LCL SHIPPING)

Portever Shipping Sdn. Bhd. · Huai Khwang, Bangkok

📅 06/08/2026
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Responsibility Manage LCL import inquiries via phone, email, WhatsApp, and other communication channels for sea shipments. Address customer questions regarding pricing, transit time, customs clearance, and real-time cargo tracking. Coordinate with internal operations teams, warehouse, and local customs brokers to ensure smooth shipment flow. Proactively notify customers of key updates (e.g., cargo arrival, customs clearance status, minor delays) in Thai or English. Assist in resolving common issues (e.g., missing shipping documents, customs hold-ups) by following up with relevant teams. Document solutions to prevent recurring problems. Handle customer bookings: confirm details (consignee, cargo type, delivery address), verify documents (invoice, packing list, Bill of Lading), and ensure compliance with Royal Thai Customs regulations (e.g., VAT declarations, HS code accuracy, etc.). Requirement Fluent in Thai and Chinese Minimum 1 year of experience in international logistics, sea freight operations, or customer service. Familiarity with LCL operational processes and basic Thai customs regulations Proficient in MS Office and logistics tracking systems 25,000-35,000 (Salary based on experience)
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