Operations Coordination

Location: Loyang Crescent About the role Coordinate daily pest control service schedules and assign jobs to technicians. Serve as the primary point of contact between customers and the operations team. Monitor work progress to ensure services are completed on time and in accordance with company standards. Key responsibilities Coordinate daily pest control service schedules and assign jobs to technicians Serve as the primary point of contact between customers and the operations team Monitor work progress to ensure services are completed on time and in accordance with company standards Respond promptly to customer enquiries, service requests, and scheduling changes Deliver professional and friendly customer support via phone, email, and messaging platforms Liaise with customers to arrange appointments and provide service updates Handle customer feedback and resolve issues in a timely and professional manner Prepare daily work schedules and job assignments for technicians Maintain accurate service records, customer information, and filing systems Process quotations, work orders, invoices, and other operational documents Assist with general office administration and ensure smooth day-to-day operations. Perform data entry and maintain accurate records Answer incoming calls and direct enquiries appropriately Support the team with document preparation, correspondence, and other clerical duties as required Requirements At least 1 year experience in administration, operations coordination, customer service, or a similar role Proficient in Microsoft Office (Word, Excel and Outlook) and comfortable using computer systems Experience in scheduling, invoicing, or basic bookkeeping preferred Prior experience in the pest control, facilities management, cleaning, or related service industries preferred We regret only shortlisted candidates will be notified.