CREDIT CONTROL CLERK

Job Description: Credit Control Clerk A Credit Control Clerk plays a crucial role in maintaining a company’s financial health by managing debt collection and reducing financial risk. Position Title: Credit Control Clerk Reports To: Credit Control Manager 1. Key Responsibilities Debt Collection & AR Management Payment Collection: Actively chasing outstanding debts via phone calls, emails, and letters in accordance with company credit policies. Payment Allocation: Checking bank statements to ensure incoming customer payments are accurately allocated against the correct invoices in the system. Credit Assessment & Risk Mitigation Credit Checks: Assisting in evaluating the creditworthiness of new customers by reviewing financial background reports and trade references. Payment Plans: Negotiating and setting up formal repayment plans for customers facing financial difficulties, subject to management approval. Dispute Resolution & Reporting Query Handling: Resolving customer billing disputes, discrepancies, or queries efficiently by coordinating with the sales and invoicing teams. Statements & Reminders: Generating and sending monthly statements of accounts and formal demand letters to overdue clients. Reporting: Preparing regular reports on collection progress, bad debts, and aging analysis for management review. 2. Requirements Education: Diploma in Accounting, Finance, Business Administration, or equivalent. LCCI certifications or SPM with strong accounting background will be considered. Experience: 1–3 years of experience in credit control, accounts receivable, or a collections role. Technical Skills: Strong Microsoft Excel skills (data filtering, VLOOKUP, pivot tables). Soft Skills: Excellent negotiation and communication skills (firm yet polite). High level of persistence, resilience, and attention to detail. Ability to handle difficult conversations professionally.