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Responsibilities: Provide first and second-level support for business applications. Monitor application performance and availability Manage incident, problem, and service request tickets. Assist users with training and system usage guidance. Participate in on-call support when required. Qualification: Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years of experience in application support, IT support, or a related role, Experience with ticketing systems. Familiarity with APIs, application integrations, and middleware Excellent communication and customer service skills (Thai/English).