Service Area Management

Responsibilities 1.Responsible for the sourcing, development, operation guidance, and optimization of the service network within the jurisdiction 2.Responsible for the staffing, on-the-job management, adjustment, and replacement of key personnel in the service stations within the jurisdiction 3.Responsible for supervising and evaluating the timeliness, efficiency, and pass rate of repairs at service stations within the jurisdiction 4.Responsible for the customer service satisfaction, handling customer complaints, and public opinion management within the assigned region 5.Responsible for verifying and managing in the authenticity of outbound rescue and transfer sevice provided by the service stations within the jurisdiction 6.Responsible for coordinating the service support resource needs of service stations within the jurisdiction and promoting the resolution of pain 7.Responsible for submitting suggestions for the annual star rating of service stations in the jurisdiction and promoting improvement projects 8.Responsible for planning and implementing regular market service activities for service stations in the jurisdiction 9.Responsible for conducting market service dynamic research and providing feedback on competitors or industry players in the jurisdiction Requirements - Bachelor’s degree in Automotive / Parts Quality / Technical service or any pertinent fields. - Minimum 5-years experience in Automotive – preferable in Commercial Truck and/or Logistics experienced. - Heavy duty truck industry knowledge and highly detailed oriented. Experience in Warranty, Technical, Aftersales are preferable. - Those who recognize Chinese culture, are familiar with the management model of Chinese enterprises, and possess the ability to communicate and write in Chinese will be given priority - Those with relevant experience in after-sales service work for enterprises such as ISUZU and HINO, or authorized dealers, will be given priority Welfare and Benefits Annual Health Check Annual Leave 6-12 days Salary Increasing Plan Provident Fund Staff training and development ค่า Oversea Accommodation allowance (in other provinces) Fuel/transportation fees Telephone bill allowance 5-day work week Social security Health insurance Accident Insurance Employee's uniform Funeral payment support Annual trip or party Performance/results-based bonus Annual bonus Annual bonus of 1 month(s)