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Primary Duties & Responsibilities Responsible for Software and Hardware support in the plant Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues Provide support to end users in maintaining IT developed system and corporate system Education & Experience A degree/diploma in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc. Use ticketing system to track the work and comply to SLA and first response status Skills Familiar with Microsoft MS Office and OS cloning / SCCM deployment Familiar with Windows AD account management and provisioning Familiar with Dell/Lenovo computers and laptop troubleshooting Zebra/Intermec Barcode printer and HP LaserJet printer maintenance Possess strong interpersonal skills and enjoy the process of problem-solving Possess networking troubleshooting skillset Working Conditions This role is 100% onsite and shift rotating support Culture Commitment Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.: I ntegrity – Create an Environment of Trust C ollaboration – Innovate Through the Sharing of Ideas A ccountability – Own the Process and the Outcome R espect – Recognize the Value in Everyone E nthusiasm – Find a Sense of Purpose in Work