Residential Contracts Administrator / Client Liaison Officer

About Us Sovereign Homes is a bespoke design and build company delivering custom new homes and renovations across Brisbane. Every project we take on is unique , no two builds are the same and our clients trust us to guide them through a highly personalised journey from first design conversation through to completion. We're looking for an organised, client-focused administrator to help keep our contracts, projects, and clients running smoothly, whilst maintaining client relationships. About the Role As our Residential Contracts Administrator / Client Liaison Officer, you'll be the administrative and communication backbone between our clients, our contracts, and our design and site teams. This is a dual-focused role, part contract and compliance administration, part client relationship coordination, ideal for someone who thrives on detail but also genuinely enjoys guiding clients through their project. What You'll Do • Prepare, issue, and manage residential building contracts for new homes and renovations • Prepare and track variations, including client sign-off, cost adjustments, and updated timelines • Manage Prime Cost (PC) and Provisional Sum (PS) schedules and reconcile against client selections • Coordinate progress claims/payment schedules in line with contract stages • Ensure contract documentation complies with relevant building and consumer legislation • Track key contract milestones and proactively flag risks or delays • Be a primary point of contact for clients throughout their journey • Coordinate the client selections process (fixtures, finishes, colours) with the design team • Schedule client meetings, site visits, and design/selection appointments • Maintain accurate client and contract records across our project management system What We're Looking For • Experience in residential construction administration, contracts administration, or client services within a building or design company (bespoke/custom home experience highly regarded) • Working knowledge of residential building contracts and relevant state & local building legislation • Excellent organisational skills and high attention to detail • Confident, professional communication style, comfortable managing client relationships, including conversations about variations and cost • Proficiency with construction management/CRM software and Microsoft Office • A proactive, calm, client-first approach, comfortable with the fluid nature of bespoke projects Desirable • Certificate/Diploma in Building and Construction, Business Administration, or similar • Prior experience in a custom/luxury or renovation-focused building company • Understanding of QBCC licensing and compliance requirements • Colour selection experience Why Join Us • Work on genuinely bespoke, high-quality builds — no display homes or repeat floor plans • Supportive, close-knit team environment