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Are you calm under pressure, enjoy helping people, and love working in a supportive team? We're looking for a friendly, reliable, and organised Customer Service Representative to join our busy after-hours veterinary clinic. At Hawke's Bay Urgent Care & After-Hours Veterinary Clinic (HBAH), we provide emergency and urgent veterinary care for companion animals when local veterinary clinics are closed. We support pets and their owners through some of their most stressful moments, and our reception team plays a vital role in ensuring every client feels welcomed, informed, and cared for. About the role As the first point of contact for our clients, you'll be the welcoming face and reassuring voice of HBAH. No two shifts are the same, and you'll thrive in a fast-paced environment where teamwork and excellent customer service are essential. Key responsibilities Answering phone calls and assisting clients Scheduling and managing appointments Processing payments and handling accounts Greeting clients and their pets Providing administrative support to the veterinary team Maintaining accurate client records About you Excellent communication and customer service skills Strong organisational and multitasking abilities Confident with computer systems and data entry Able to remain calm and professional in emergency situations Previous reception or customer service experience preferred Hours We can offer flexibility for the right person. 20–34 hours per week , depending on your availability and preferences. Our after-hours Customer Service shifts are: 6:00 pm – 10:00 pm on Weekdays 12.00pm - 7.00pm on Weekends 8.00am - 3.00pm and 3.00pm - 10.00pm on Public Holidays Benefits Flexible hours to suit the right candidate Supportive and friendly team environment Opportunity to work in a rewarding industry helping animals and their owners Training and ongoing support If you're looking for a role where every day is different and you enjoy helping people when they need it most, we'd love to hear from you. To apply, please send your CV and cover letter to admin@HBAH.co.nz
Here's where they are and how to stand out in your applications.
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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